Privacy Policy
1. Introduction
Synapse Mfg ("Synapse," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information in connection with our services, which provide dedicated cold calling representatives who call prospects on behalf of client companies, under the client's brand, and our website at synapsemfg.com.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly: Name, business email, phone number, company name, job title, and any information you share during sales conversations or onboarding.
- Information collected automatically: IP address, browser type, device information, and pages visited when you use our website.
- Information from third parties: Publicly available business contact data from professional networking platforms and B2B data providers used for outbound prospecting.
3. How We Use Information
We use collected information to:
- Operate outbound sales programs on behalf of our clients
- Communicate with prospects and clients via phone, email, SMS, and LinkedIn
- Schedule meetings and deliver sales materials requested by prospects
- Track engagement and report performance to our clients
- Improve our services and internal operations
- Comply with legal obligations
4. SMS Communications
SMS messages are only sent to people who explicitly opt in, either through the consent checkboxes on our website request form or by asking for materials during an active sales conversation and confirming by text. Phone numbers used for SMS opt-in are not shared with third parties or affiliates for marketing purposes. Opt-in consent for SMS is obtained separately from any other communication channel. Recipients may opt out at any time by replying STOP.
SMS Data Sharing: Mobile information collected for SMS opt-in will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal data exclude mobile opt-in information from third-party sharing.
5. How We Share Information
We share information only as necessary to operate our services:
- With our clients: Prospect engagement data, meeting notes, and pipeline information for the sales program we operate on their behalf.
- With service providers: Tools used to operate our business, including CRM, outreach, calling, and payment platforms, under contractual confidentiality obligations.
- For legal compliance: When required by law, subpoena, or to protect our rights.
We do not sell personal information. We do not share SMS opt-in data with any third party for marketing purposes.
6. Data Retention
We retain personal information for as long as necessary to provide our services and meet legal obligations. Prospect data is typically retained for the duration of an active client engagement plus a reasonable period thereafter for record-keeping purposes.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications at any time
- Request that we stop processing your information
To exercise these rights, email us at dylan@synapsemfg.com.
8. Cookies and Tracking
Our website does not set advertising cookies and does not run third-party analytics or tracking scripts. Pages that embed a third-party service (the appointment calendar on our booking page, and the form service that delivers website submissions to us) may set cookies or collect standard technical data such as IP address and browser type under that provider's own privacy policy. You can block or delete cookies in your browser settings; the website works without them.
9. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
For questions about this Privacy Policy or our data practices, contact us at:
Synapse Mfg (Radiant Digital, LLC)
Email: dylan@synapsemfg.com
Address: 7230 Via Luria, Lake Worth, FL 33467
Phone: (561) 506-9230
Website: synapsemfg.com